Last updated: January 2026 Our Commitment eSimHere is committed to providing high-quality eSIM services. If you are unsatisfied with a purchase or experience a technical issue, we will process refund requests within reasonable limits. Eligible Refund Cases • The eSIM cannot be activated or used due to a platform or carrier error • The actual service significantly differs from the description on the purchase page • Duplicate charges caused by a system error Non-Refundable Cases • The eSIM has been successfully activated and used • Inability to install due to device incompatibility (we recommend verifying device compatibility before purchase) • The plan has been fully or partially used • The refund request is submitted more than 30 days after the purchase date How to Request a Refund To apply for a refund, please contact our support team. We will respond within 3 business days and work with you to find a resolution: Email: support@esimhere.com Please include: your order number, a description of the issue, and any relevant screenshots. Refund Processing Time Once your refund is approved, the amount will be returned to your original payment account within 5–10 business days. The exact timeline depends on your payment provider.
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